01Overview

These Delivery Rules apply to purchases made through www.ovrobd.com. Delivery arrangements depend on product availability, the customer's delivery location, payment or order verification, courier coverage, and any special conditions confirmed at checkout.

Delivery dates and times provided before dispatch are estimates unless a specific delivery commitment is expressly confirmed.

02Order Processing and Confirmation

After an order is submitted, our team may review the order details and contact the customer to confirm product availability, price, delivery address, contact number, payment status, or other necessary information.

• Orders are processed subject to product availability and confirmation.
• We may contact customers if additional information is required.
• Orders involving special procurement or bulk quantities may require additional processing time.
• An order confirmation does not necessarily mean that the item has already been dispatched.

If a product becomes unavailable or an order cannot be fulfilled, we will communicate the available options to the customer.

03Delivery Coverage

OVRO BD aims to serve customers across Bangladesh, subject to product availability, courier service coverage, and the type of product ordered.

• Home delivery may be available in supported locations.
• Some remote or hard-to-reach areas may require additional time.
• Large, heavy, fragile, or specialized equipment may require a separate delivery arrangement.
• Bulk, corporate, and project orders may be delivered according to a mutually agreed schedule.

Please provide a complete delivery address, area, district, and a reachable phone number when placing your order.

04Estimated Delivery Time

Estimated delivery time depends on the destination, product availability, order confirmation, courier operations, and any special handling requirements.

• Delivery estimates will be communicated where available during order confirmation.
• Pre-order, back-order, imported, or supplier-procured products may take longer.
• Project equipment and bulk orders may follow a separately agreed delivery schedule.
• Public holidays, severe weather, transport disruptions, or other operational issues may cause delays.

05Delivery Charges and Offers

Delivery charges, where applicable, will be communicated at checkout or by our team before the order is finalized.

• Charges may vary according to destination, parcel size, weight, and delivery method.
• Special handling, bulky equipment, or dedicated transport may require a separate quotation.
• Free-delivery offers apply only according to their stated eligibility, duration, and conditions.
• Any delivery charge confirmed for an order should be checked before final confirmation.

If a promotion offers free delivery, the applicable offer terms will determine which products, locations, and delivery methods qualify.

06Courier and Shipment Arrangements

Depending on the order, OVRO BD may use third-party courier companies, transport providers, or an agreed delivery arrangement.

Once an order is handed over to a courier, tracking information may be shared where available. Courier availability and tracking updates depend on the relevant service provider.

Customers should keep their phone available and respond to reasonable delivery coordination calls.

07Receiving and Checking Your Order

When receiving a delivery, customers should:

• Verify the package and product against the order details.
• Check for visible external damage before accepting, where practical.
• Retain the invoice, packaging, serial number information, and included accessories.
• Report visible damage, missing items, or incorrect products to Customer Support as soon as reasonably possible.
• Follow the product's installation and safety instructions.

If there is a problem with the delivered item, contact us with your order number and supporting photographs or video where available. Your statutory consumer rights are not excluded by these recommended checking steps.

08Delivery Delays

Delays can occur because of stock shortages, supplier issues, incorrect addresses, courier capacity, weather, public holidays, transport disruptions, or circumstances beyond reasonable operational control.

If we become aware of a significant delay, we will make reasonable efforts to provide an update and explain any available options. Customers may contact our team for the latest information about their order.

09Failed Delivery and Incorrect Addresses

A delivery may fail if the recipient is unavailable, the contact number is unreachable, the address is incomplete, or the courier cannot access the delivery location.

• Please provide accurate delivery information at checkout.
• Inform Customer Support promptly if your address or contact number changes.
• Redelivery or return-to-sender arrangements may depend on the courier's rules.
• Any additional charge will be communicated where applicable before a new arrangement is confirmed.

If delivery cannot be completed, OVRO BD will work with the customer to determine the available next steps, subject to applicable law and the relevant order terms.

10Special Rules for Technical Products

CCTV cameras, NVRs, routers, switches, servers, server racks, access-control equipment, and other technical products may need special packaging or transportation.

• Heavy or oversized products may require a special delivery vehicle or separate quotation.
• Fragile electronic equipment should be checked for visible shipping damage.
• Compatibility, configuration, and installation requirements should be confirmed before ordering where relevant.
• Product setup or onsite installation is not automatically included in delivery unless stated in the quotation or order confirmation.
• Bulk and project orders may require phased delivery and coordination with the customer.

11Installation and Onsite Delivery

Delivery of equipment and installation or configuration services are separate unless the order or quotation expressly includes both.

Where installation is included, the customer may need to ensure site access, suitable power, network connectivity, mounting arrangements, and other agreed site requirements.

Installation schedules, technician visits, and service charges will be confirmed separately where applicable.

12Order Tracking and Support

Customers can contact OVRO BD to ask about order confirmation, dispatch status, tracking details where available, or delivery concerns.

Please keep your order number, registered phone number, or confirmation details available so our team can assist you.

13Contact OVRO BD

For delivery updates, shipping charges, or delivery-related assistance, please contact our official support channels.